A few years ago, a good friend took an international trip with a two-stop flight itinerary. Afterwards, he reflected on how beat up he felt when it was over: "Adding that third airport into the mix seemed to add a ton of extra travel this year; it was rough."

I asked how he booked the flights. He said that he'd used one of the big travel booking sites, and that the itinerary he purchased was the best combination of duration, flight times and price he could find. My response: "Why didn’t you call B&A Travel first ? "

The following year, he did just that, and the we came up with options that he could never have found himself using a single booking site.  Specifically, a short and affordable flight that put him in an airport with countless options for direct flights to his final destination. What would have been another expensive, six-flight endurance test was replaced by a far less demanding trip.

The Return of the Travel Agent, Why? The likelihood of using a travel agent increases in direct proportion to the abundance and complexity of travel options you can find on the Internet. Many travelers are discovering the following:
In offering more options and amenities, online travel sites have actually made it more confusing to figure out what they are selling, not less so.
The explosion of restrictions and fees -- many of which are not obvious to the casual travel buyer -- further muddies understanding of the bottom line on any itinerary.
The absence of popular airlines from major booking engines -- the juggernaut Ryanair being the most glaring -- eliminates what could well turn out to be a specific traveler's absolute best itinerary.
The big online travel sites have got too smart for their own good; by tidying up and repackaging all the data each according to their own assumptions about travel purchasing, they show us what they think we want to see, but not always what we really want to see. That is, by becoming "online travel agents," rather than mere booking sites, they end up in competition with real travel agents, who can usually do the work better than computers can.
When you book direct,  all of the airlines and holiday companies make you go through hoops to actually speak to a real person.  Press 1 for this, 2 for that and so forth.  It`s a total nightmare ! Nowadays, neither  the airlines or holiday companies provide, or invest in,  enough customer service people to handle the volumes of calls.  When there is a crisis, be it weather related or similar, things are even worse. Don’t bother calling unless you want to listen to a recorded  message !
And the number one reason to use B&A Travel for booking, the reduction in flight capacity by the airlines has resulted in significantly more full flights on the routes. At the same time, the booking sites have gotten only marginally better at offering seat choices and at seating companions together. Just try to book your family on a multi-flight trip and you'll see what I mean. B&A Travel can hack their way through all this stuff.

It has gotten to the point that many travelers truly dread the moment they have to sit down at the computer to research travel. Seems like a good time to call B&A Travel, no?

 

What Our Clients Say About Us

Alistair McDade, Robert Noble, Peebles.

As time can be tight and things just don't always go right, I use B&A Travel. Ian and his team make the experience of travel one of ease and comfort. The knowledge they have and the fact that they are always available to make sure I get to my destination ready and refreshed for the business ahead, makes their support over the years invaluable. 

 

Mr & Mrs D Ritchie, Renfrewshire

We like to book with B&A Travel, as we get personal & professional attention from them and in today's world, it is comforting to know that they do their utmost to satisfy our travel requirements with their detailed knowledge of the Travel Industry.

W & M Parker Saltcoats

Service with a smile could well have been coined for B&A Travel. In our many years of entrusting our holiday arrangements to either Ian or across the desk with Pamela we have always been provided with the highest level of service. Advice, ideas and guidance in selecting the most suitable holiday destinations are included in the price whether it be for individual and family holidays or in recent years where we have also been arranging trips for a group of 14 travellers. All provided with 100% efficiency. 

Carla Wiseman – Replin Fabrics

It is very important to be able to rely on you to book my business travel to the various obscure locationsi trave to and at, what generally is last minute. To make one phone call to you and then have flights, hotel, car hire and airport parking all organised while I continue with my day is such a great service and one I will continue to use for both business and personal travel. 

Allan and Elaine Parker, Beith

For the last 15 years we have booked our long haul travel with Ian and Pamela at B&A Travel. The attention to detail and level of service is excellent . Knowing that you have their years of experience behind you when you travel to far flung places is so reassuring.

The Johnstone Family, Kilbirnie

The Johnstone family are very satisfied with the service we receive from B&A Travel. We are very grateful for the time given to us when booking a holiday and the resort/hotel recommendations. Keep us the good work. Many thanks.

Douglas & Nan Sommerville, Beith

Booking with B&A Travel takes the hassle out of the organisational part of your holiday. Tell them where and when you would like to travel and they do the rest. Within a few days you have your desired holiday including all the extra travel arrangements to and from your destination taking into consideration all your personal needs and preferences. All you have to do is look forward to your well planned holiday.

Janette McNish, Irvine

Great personal service and value. Pleasure to deal with.

Janette Eccles, Ayr

European Cruise

Holiday booking is only a phone call away. Nothing is a problem and B&A Travel cater for clients' needs.

Bruce Sangster, Michelin Star Chef, Elie, Fife

Other travel agents just see it as a bit of business, but I did not get that dealing with B&A Travel. I was amazed how quickly they got back to us with the answers to our questions. Overall, fantastic service.